Refunder

Global Blue is a global leader with the concept of Tax Free Shopping. Global Blue enables international shoppers to claim VAT off their Tax Free Shopping eligible purchases, and to receive a seamless Payment experience while abroad. In the financial year ending 31 March 2020, Global Blue processed 35 million Tax Free Shopping transactions with a total value of €18.5 billion sales in store, and 31 million Added-Value Payment Solutions transactions with a total value of €4.4 billion sales in store. Global Blue operates in more than 50 countries and it is listed on NYSE.

We are looking for Refunders for an hourly and fixed-term -positions, to strengthen our Arlanda Airport Refund team until 30.9.2024. The Refund point operates from Monday to Sunday from early morning to late evening. We are looking for someone who can work flexibly as per these opening hours. Also, during summer season, there will be more shifts available to cover the summer holidays in the team. Therefore this position is optimal for e.g. students.

Your role

As a Refunder you will support the team in providing best possible customer experience while refunding VAT and controlling export of goods from Sweden at Arlanda Airport.

Refunder is not just a typical customer service role – it offers you the possibility to work in an international and dynamic environment with multiple cultures and languages when at the same time focusing on creating a great customer experience. The position also provides a great insight to the Tax Refund industry.

Main duties and responsibilities

As a Refunder you will be:

• Reviewing tax free forms for completeness, accuracy and compliance
• Applying good judgement and making on spot decisions on tax refund eligibility
• Controlling Travellers’ export of goods
• Processing cash and non-cash transactions for eligible customers
• Following the Fraud Prevention and security policies
• Delivering professional customer experience with various Travellers
• Observing Global Blue policies, guidelines and preparing reports and statistics
• Following Airport rules and policies
• Participating in Recovery project
• Support External agent when needed
• Cash Management
• Other office tasks

Preferrable skills and competencies

• Fluent in English and Swedish
• Extra language skills are benefit
• Dedication to customer service and providing the best possible customer experience
• Strong analytical and problem-solving skills
• Trustworthy to handle large amounts of cash
• Able to work under pressure
• Positive attitude towards colleagues and good team player
• Agile but thorough
• Flexible in terms of working hours
• Experienced in using of Microsoft Office software
• Clean criminal record as per Airport requirements
• Driving license

Experience

Preferably with 1-2 years of work experience in customer service roles.

Additional information

If you recognize yourself as the candidate we are looking for, don't hesitate to apply. Please send your application (with CV and cover letter) via our company website as soon as possible. We are reviewing the applications and having the discussions with the candidates continuously and will fill the position when we find a suitable candidate.