Data Center Site Lead

As a Data Center Site Lead, you will collaborate closely with the Site Services Manager to inspire and guide a team of talented technicians. You will play a crucial role in optimizing workflows, triaging anomalies, and scaling operations within cutting-edge data center campus. Your technical expertise, coupled with your exceptional attention to detail and analytical mindset, will empower you to identify opportunities for process improvement and foster a culture of continuous learning and development.

Location: Gavle, Sweden (Gävle, Sverige).
Working model: on site.

Responsibilities:

- Serve as the primary technical point of contact for incidents, escalations, and retrofits, acting as a trusted advisor to stakeholders.

- Lead a team of dedicated data center technicians, focusing on efficiently restoring systems and ensuring seamless production for our clients.

- Implement global standards and workflows, aligning local data center operations with the organization's strategic vision.

- Mentor and develop technicians to enhance their operational capabilities and empower them to deliver exceptional results with minimal supervision.

- Manage server upgrades, integration, automated OS provisioning, and other projects while troubleshooting network, hardware, and Linux OS issues.

- Contribute to the creation and maintenance of comprehensive documentation in the global DC knowledge base.

- Drive process improvements and share best practices to optimize data center operations.

- Collaborate with cross-functional teams to define specifications for tooling and automation, enabling streamlined deployment, monitoring, and hardware diagnostics at scale.

- Ensure operational excellence by achieving key metrics and continuously seeking opportunities for improvement.

- Conduct diagnostics and troubleshooting to identify the root causes of issues, swiftly replacing faulty components to minimize customer disruption.

- Perform post-execution quality checks, ensuring adherence to safety protocols, deployment standards, and planned Network Design Tasks (NDTs) related to grounding, staging, labeling, and cabling.

- Communicate, report, and escalate incidents following established procedures to facilitate timely resolution.

- Promote a positive team environment by actively sharing knowledge, participating in team meetings, and staying informed about the progress of colleagues' work.

Requirements:

- Possess exceptional knowledge of server hardware, including an in-depth understanding of component and system failures.

- Exhibit the ability to work autonomously as well as collaboratively within local or geographically dispersed teams.

- Demonstrate strong leadership skills and experience in mentoring and guiding a team of technicians.

- Conduct thorough failure analysis to resolve field issues effectively.

- Track server fleet health, identifying trends, unknown issues, and validating customer service level agreements (SLAs).

- Proficient in utilizing IPMI for diagnostics and administering software tools.

- Experienced in real-time issue resolution during deployment execution.

- Familiarity with Windows Server OS and WinPE OS administration.

- Linux PXE services experience is a plus.

- Knowledge of network troubleshooting at Layer 1, Layer 2, and Layer 3 is beneficial.

- Skilled in scripting languages such as PowerShell, Python, and Bash for automation.

- Virtual machine setup and environmental configuration expertise.

Qualifications:

- 6+ years of experience as a data center technician, showcasing a strong foundation in data center operations.

- Associate's degree in computer science, computer engineering, information technology, or equivalent experience preferred.

- CompTIA A+ or equivalent experience.

- CompTIA Server+ or equivalent experience.

- CCENT or equivalent experience.

- Windows OS experience.

- CCNA certification is preferred.

- MCP/MSCE certification is preferred.

- Scripting experience preferred, specifically in PowerShell, Python, or Bash.

- Ability to lift up to 35 pounds when necessary.

- Proficiency in safely climbing ladders and correctly wearing personal protective gear.

- Capability to stand and walk throughout the facility for extended periods without loss of productivity.

- Dexterity to handle, control, or feel objects, tools, or controls, and perform repetitive movements without reduction in productivity.