ITSM/ServiceNow Functional specialist - Demand, Release, Change Mgmt

Area / Scope

Demand To Deploy (D2D):

  • Demand Management
  • Release Management
  • Change Management


The mission for the ITSM/ServiceNow Functional specialist is to be a recognized expert in the area, recognized for excellent knowledge and practical experience of the area in scope.

Work content

  • Provide Support, e.g. coaching and training, on how to practically use processes/practices, methods and tools in day-to-day work
  • Develop, Maintain and Provide relevant user documentation and work instructions
  • Develop, Maintain and Provide training material and training/coaching sessions based on needs and requests
  • Contribute in investigation Business needs and requirements
  • Contribute in defining Change Request proposals
  • Contribute when proposing prioritization of Change Requests
  • Contribute in development, maintenance and improvement of the Processes/Practices and Methods incl related Tools, in order to reach the required performance and capabilities in Volvo’s IT Community.
  • Contribute in defining, planning & execution of User Acceptance Test (UAT)
  • Contribute in defining the business requirements for hand-over from projects to maintenance

Competence needed

  • Good and documented understanding of relevant Industry Best Practices regarding processes/practices (e.g. ITIL), Methods and Tools (e.g. ServiceNow)
  • Excellent knowledge/understanding, and proven practical experience in, ServiceNow functionality development
  • Deep understanding of the criticality of the data & information used in the process
  • Dedication to increasing delivery quality and effectiveness
  • Good pedagogical skills and enjoying support, coaching and training
  • Excellent communication and presentation skills and capability of managing stakeholders
  • Complete proficiency in English is a requirement

For more information please contact:

Boris Karlsson, ITSM Center Manager, +46 31 3221033

Detta är en jobbannons med titeln "ITSM/ServiceNow Functional specialist - Demand, Release, Change Mgmt" hos företaget Volvo Business Services AB och publicerades på den 8 april 2021 klockan 12:54.

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