Business Developer – with focus on CRM

Company Description

Vattenfall is one of Europe’s largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 21 000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years. We now want to make fossil free living possible within one generation and we are driving the transition to a sustainable energy system.

Job Description

Do you want to help us develop our CRM-work to the next level? Then it's you we're looking for!

You will be a key person in a team that works to retain, develop and loyalize our electricity retail customers. The team is responsible both for strategic and tactic work with retention, cross- & upsales, loyalty activities and communication to both our private-and small business customers. We are looking for a person that can infuse the team with new knowledge and inspiration around customer development and how to increase value from the customer base. Example areas to expand: data usage, behavioral patterns and triggerpoints, predictive modelling and connecting metrics such as CLV and Churn into our strategy work.

About the role

You will work in an agile scrumteam with communication experts, analyst and more technically focused colleagues. Together with your team, your main responsibilities are to:

• Develop our CRM-strategy
• Identify new, innovate opportunities for customer development as well as technical solutions to support that.
• Execute and evaluate retention and loyalty initiatives
• Reinforce work with predictive analyze and AI
• Utilize customer insight and actively contribute to customer-oriented business development

Qualifications

We believe you have

• Several years of experience in strategic work with Customer Relationship Management
• Experience of developing and implementing datadriven cross- & upsell strategies
• Deep knowledge and understanding of technical CRM platforms
• Experience from demand management towards IT and digital development
• An academic degree or equivalent
• very good knowledge in English and fluent in Swedish
• great interest in the exciting energy business and fossil- free living

Personal qualities. To thrive in the role, you are:

• analytical and ambitious, like to take fact based decisions
• accustomed to leading yourself and make things happen
• curious and creative with a passion for teamwork and continuous improvement

Additional Information

Our Offer

We offer a challenging and international work environment and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues as ‘Ask and Share’ concept is essential for the way we work. We offer attractive employment conditions (smart working, flexible working hours and a good-work-life balance) and opportunities for personal and professional development. Click here for further information.

Location: You will be placed in our office in Stockholm (Solna).

For more information For more information about the position you are welcome to contact hiring manager Monica Kemi, Chapter lead Business Developers, +46 73 051 83 91. For more information about the recruitment process you are welcome to contact our recruiter Cecilia Wijkman, [email protected]

Trade Union representatives in Sweden via Vattenfall´s switchboard +46 8 739 50 00.Rolf Olsson (Akademikerna) Cecilia Bodin (Ledarna) Mikael Mukka (SEKO) Jens Morell (Unionen)

We welcome your applicationno later than May 5th 2024. We kindly request that you do not send applications by any means other than via our website.

At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be a good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. Click here for further information.

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall.

Since Vattenfall is a part of the Swedish critical infrastructure, many of our services are security classed. If this position is security classed the final candidates might be subjected to a security vetting process, according to the Swedish legislation.

We look forward to receiving your application!