Customer Service Agent for Car Park booking (French & Italian Speaking)

People spend a lot of time searching for parking spots. Are you ready to make save saving time? We are looking for a multilingual Customer Support Representative in Barcelona to support our clients in their customer satisfaction and growth goals. 

Your responsibilities and impact as a Customer Service Agent will be:
Reporting to the Customer Success & Operations Team Leader based in Barcelona
Representing the company to increase customer and partner satisfaction (via phone and email)
Handling partner relations tasks and contributing to company's growth
Collaborating with the account management team to gather relevant information
Pursuing parallel projects aligned with your skills and interests whenever feasible

Skills, qualifications and interests you need to succeed in this role:
You have a proficiency in the French Language
You have a proficiency in the Italian language
You are able to speak English and Spanish with your colleagues
You have a previous Customer Service or are willing to start your career in this field
You familiar with IT tools & sofwtare
You have amazing communication skills & are an active listener
One of your quality is to be Customer-focused with the capability to adjust and respond to various personalities
You have good analytical skills

What's in it for you? A full-time job, 39 hours a week from Monday to Friday
A permanent contract
Salary: 22.000€ gross a year
32 days of vacation 
Hybrid work model (3 days in the office + 2 days from home)
A modern office located in the Poblenou area of Barcelona

Your Future Company:
Our client built a unique platform that enables drivers to find, reserve, and pay for parking spots online or via an app. Partnering with public and private parking facilities, it offers convenient and affordable parking options. With with already 2000 car parks, located in 275 cities. And they are looking for you to join their team and to handle one of the most important aspects of any company - their customers & partners.

Required language: French