Service Delivery Manager

Ready to lead data-driven innovation at one of the automotive industry's leaders? Scania seeks a dynamic Service Delivery Manager to drive our BI initiatives.
Scania is undergoing a remarkable transformation from a traditional truck manufacturer to a pioneering provider of sustainable transport solutions. At the heart of this evolution lies our commitment to leveraging cutting-edge technology and innovative strategies to revolutionize the way we operate. We are now seeking a dynamic and visionary Service Delivery Manager to lead our Business Intelligence (BI) department in this journey with us! 
Our department 
Our BI department plays an important role in Scania’s data strategy to deliver cutting edge analytical solutions. We enable and enhance data to enforce our employees to perform at their best by providing excellent solutions that increase and secure the right decisions to reach and exceed the business goals. Operating in collaborative Teams and Squads, we work closely with business units to ensure seamless integration of Business and IT, functioning as a unified entity.

Your Role
As Service Delivery Manager you will be responsible for the maintenance/change deliveries on existing portfolio i.e. incident handling, planning change Requests, and administrate the support flow. You will also be initiating and coordinating new BI projects where the delivery is outside the scope of current portfolio. You will be responsible for planning and for overseeing the successful full delivery of the BI output/products towards the business domain. Additionally you will also be part of continuously improving the general BI delivery model that Scania use. 
Collaboration will be key as you navigate between business users and internal teams at Scania IT. And with Agile methodology as your guide, you'll lead the charge with two-week sprints, propelling initiatives such as cloud migration and the development of cutting-edge solutions to enhance Scania's end-to-end flow efficiency.

Your Profile 
• Relevant  university education, Bachelor degree or higher. 
• Proficiency in English and Swedish both oral and writing. 
• Experience  in IT Project Management and/or IT Application Maintenance Management. 
• Understanding of Software development techniques and methods, e.g. Scrum. 
• Good knowledge in BI concepts, tools, and methodologies is crucial, including data warehousing, data modeling, data visualization, and reporting.
• Good communication skills are needed to clearly articulate technical concepts to both technical and non-technical audiences.
• Problem-solving ability , being able to analyze complex situations, identify root causes, and make sound decisions is essential for tackling BI challenges.
• Effective planning and organizational skills, with the ability to work well under pressure, multitask, and maintain keen attention to detail.
• Strong teamwork skills, promoting collaboration and high team performance while providing constructive feedback to team members.
• Business acumen, attention to detail, and a service-oriented approach, capable of managing customer priorities and feedback promptly and accurately.