German Payments & Risk Associate

Our international client in Lisbon within the iGaming industry is growing and looking for a German speaking to join the Payments & Risk Team. Great opportunity to be part of a reputable brand in the heart of Lisbon with good benefits and real opportunities for career progression!

This person would be responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with a focus on team performance, customer satisfaction and timely resolutions.

Responsibilities:
Maintain agreed service levels for the DE labels
Support the DE hotline
Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care
Handle customer documents as part of the KYC or risk prevention flow
Review customer withdrawals within the agreed time frames
Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures
Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems
Analyze records of Affiliate accounts, to ascertain whether there are any irregularities
Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care
Investigate financial irregularities on accounts
Work with colleagues in other departments to resolve account-related issues and prevent fraud
Help maintain quality control and customer care through analysis of player contact
Investigate risk issues relating to third-party processors
Check gaming history

Requirements:
Experience in the Risk division (6 months+) or in Customer Service (1 year+)
Sound knowledge of the different aspects of Risk work including Online Payments or Financial
Services knowledge
Ability to identify subtle fraud and abuse patterns
Sound and demonstrable experience with fraud analysis and investigations
Fluent in German language and English at business level
Command of another language is a plus
Good communication skills and ability to effectively deliver feedback
Self-motivation
Ability to perform well under tight deadlines within a dynamic environment
Very good command of Microsoft office tools
Proven aptitude to work in a team, as well as guide and influence others
Strong logical reasoning skills with an analytical approach
Demonstrated decision-making and problem solving skills
Ability to work on hybrid mode in regards to office-home work
Ability to work on 24/7 shifts – Morning, Afternoon, Night shift (night shift is optional)

Benefits:
Permanent working contract
Annual Gross Salary: 25.000 € (split in 14 payments)
Food Allowance: paid monthly: 6,83 € net per working day
Health Insurance
Birthday Day: 1 Extra leave day per year
Annual Bonus up to 10%
Home Office: 2 days in the office and 3 days from home in average per week
Other Benefits for being Entain Employee: Access to LinkedIn Learning, Access to Employee
Assistant Tool, fruit and coffee in the office, protocols with local partners

Required language: German