Customer Service for a Luxurious Automotive Brand (Dutch Speaker)

Have you always dreamt of moving abroad and living in a warm climate? This Customer Service job lets you work under the Portuguese sun while living in Portugal's vibrant capital. Next to that, you get a chance to represent a luxurious commercial vehicle brand.

Your responsibilities and impact as a Customer Service Agent will be:
Helping clients with incoming issues
Ensuring high-quality customer service
Booking appointments for maintenance
Roadside assistance
Recording data in the CRM system
Giving information about the app, warranty, and purchases

Skills, qualifications and interests you need to succeed in this role:
A native level of Dutch and a high level of English (C1)
Knowledge of the value and impact that a good customer experience can create
Articulate & communicative
Available for 24/7 rotative shifts
Being a real team player and committed to your work
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit or an EU passport (required)

What’s in it for you?
Type of contract: a long-term fixed-term contract, renewable every year. After 2 years a permanent contract
Working hours: full-time (40h/week)
Monday to Sunday, availability to work between 00:00 - 23:59, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 1040 € gross/month
Excluding accommodation: 1298€ gross/month
For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help with paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths (team lead, supervisor etc.). There's a program that lets you grow within the company after 6 months
(*) Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes, and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Portugal or send us your CV to be considered for other projects or future opportunities.

Required language: Dutch