2nd line support (24/7 shifts)

Job description

Randstad Technologies are now looking for a 2nd line support technician for one of our clients. They are expanding their support team and looking for tech-interested support technicians to join their 2nd line support team at the company HQ in central Gothenburg. The support will provide 24/7 support and you will work in a variety of day-, evening- and night shifts as well as on call support. The shifts will be planned long in advance and the monthly working hours will be reduced while on shift duty.

Are you ready to take the step from first line and take the chance to join an ambitious, problem-solving and dedicated team? Here you will get the opportunity to really dig into to the technical issues and be challenged in finding the right solution. Your team is always there to help!

Randstad Technologies specializes in the field of IT and is part of Randstad, the world leader in recruitment and consulting with operations in 38 countries. With this global network, in combination with our strong local foundation, we can offer a wide range of varied and developing assignments and jobs for you who are a specialist in IT. Our mission is to help you reach your true potential with your career in focus!

Responsibilities

As part of the 2nd line team, you will be working close with the rest of the team members monitoring document flows, supporting day-to-day operations of production files and handling customer specific solutions.

You will be handling support cases primarily via tickets where analyzing, troubleshooting and digging into advanced error handling is part of the everyday work.

The 2nd line team is also responsible for all production communications and assisting other departments internally with our expertise about our platform, services and applications.

To thrive in this role, you adapt quickly to new tasks and are motivated by understanding the underlying factors to problems. Furthermore, you have the will and ability to help other people and to deliver the best possible support. As a person you are solution-oriented, problem-solving, like taking responsibility and you always focuses on finding the best most sustainable solution.

Additional responsibilities

• Customer specific application setups

• Provide installation support to end customer  

• Communication configurations for production customers

• Testing, internally and externally 

• Acting like a last instance support 

• Quality assurance and maintainability

• Create and update internal and self-service documentation.

Qualifications

To qualify for the position you’ll need to have prior experience from support and a great interest and understanding of technology. You need to be fluent in English as well as speaking and writing Swedish on at least a basic to good level

Desired qualifications:

• Experience of working with XML and/or other structured formats
• Experience of working in an international environment
• Experience of EDI (e-invoice/order)
• Knowledge in communication protocols
• Knowledge of other languages

The team consists of responsible and thorough colleagues and that are driven by solving problems and helping clients. They are curious and eager to learn and shares knowledge within the team as well as to other parts of the company. If you have the same kind of attitude, you will be a good fit for the team and in return get a fun workplace at the same time you that you’ll grow your technical skill set

For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Other requirements:

• Please note that part of this recruitment process is a credit check as well as a criminal background check.
• For this recruitment, a valid work permit is required.
• In this position you must be able to work day, evening and night shifts in a rotating schedule.

About the company

Randstad

At Randstad, we see the possible in people. With business all over Sweden and in all areas of expertise, we help people find work that feels good, where they get the opportunity to develop and realize their true potential.

With close to 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry. Our mission is to become the world’s most valued working life partner. By combining our passion for people with the power of today’s technology, we support people and organizations in realizing their true potential. We call it Human Forward.