Turkish speaking Customer Support Agent to Lisbon!

Responsibility
Provide support to high level clients to help them grow across multiple channels – chat, email and phone; 
Support and expand the self-serve advertising base for clients in the online and digital advertising domain; 
Provide pre and post-sales support for all self-service products; 
Provide product and tool support to enhance clients’ experience; 
Identify and solve problems technical bugs and ads’ delivery issues; 
Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions; 
Provide vital product insights and feedback from our customers to engineering.

Your Profile
Native level written and verbal communication skills in Turkish; 
Good knowledge of English (B2 level) required; 
Computer skills (basic skills mandatory, advanced skills like coding preferential); 
Good analytic skills and logical thinking; Excellent communication skills: verbal, written, listening skills; 
Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform; 
Ability to multitask and work under pressure; 
Availability Monday to Sunday, including rotating weekends; 
EU citizenship or work permit for Portugal.

Our clients offer
Possibility of cooperation with leaders in various industries; 
Stable work and career progression; Investment in training and personal development; 
Health Insurance since day one in the company; 
Possibility to live in one of our clients apartments; 
Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); 
Free Portuguese language courses, sport activities and organized events; 
Monthly and Quarterly Bonus.

Required language: Turkish