Customer Service Agent - Open Infra Customer Service German

Open Infra is Sweden's third largest fiber network owner and has since 2019 established itself abroad and is currently also present in Germany, the US and the UK. Our business model is to build, own and manage fiber infrastructure and thus contribute to society's digital transformation. Open Infra is a unique combination of a small organization with a great entrepreneurial spirit, while we are financially strong with a balance sheet total of SEK 8 billion. Here you work in an environment of fast decision-making and creative thinking.

About the role and your tasks

We are currently seeking a German-speaking Customer Service Agent who will be the first line of support. You will be responsible for handling customer inquiries, answering questions, and solving problems by either phone or email.

You will work closely with our sales team, projects and technical staff to ensure that customers have an outstanding user experience.

In order to succeed in this role, you must understand about the German mentality and be a communicative person who enjoys being in contact with people. You should be self-motivated, have very good problem-solving skills and be able to work to tight deadlines. We are looking for a committed and enthusiastic person who wants to help our customers get the most out of our products and services.

Requirements:

- Experience in customer service or similar work

- Strong communication skills in German and English

- Good problem-solving skills

- Ability to handle multiple tasks simultaneously

- Flexibility to work in shifts and weekends if needed

- Positive attitude and ability to work effectively in a team environment

We will teach you all the knowledge needed to be highly successful in your role. We see the potential in your knowledge and drive and in taking ownership of your work. Furthermore, we believe that you thrive in a flat organization with an international environment and where you are challenged and developed together with your colleagues.

This Position is a permanent position at Open Infra
Working Hours: 8-17 / 100% position
Location: Open Infra Office, Frösundavik Solna
Start: Immediately
Salary: Fixed salary + Comission
- This position does not allowed remote work

What does Open Infra offer?
Open Infra has a relaxed and easy-going atmosphere. We have dogs in the office and music playing in the background - well-being is important to us. We are not afraid to be ourselves and encourage openness and spontaneity. As part of our team, you will also have the opportunity to participate in our spontaneous after-work events and activities. We are a fast-growing company where there are opportunities to climb within the company and move to other roles and departments if you are successful.