Customer Service for Parking Software (French & Portuguese Speaking)

People spend a lot of time searching for parking spots. Are you ready to put an end to this? We are looking for a multilingual customer support rep in Barcelona to support our client in their customer satisfaction and growth goals. Apply now and become part of an international team!

Your responsibilities and impact as a Customer Service Agent will be:
Reporting to the Customer Success & Operations Team Leader based in Barcelona
Representing the company to increase customer and partner satisfaction (via phone and email)
Handling partner relations tasks and contributing to company's growth
Collaborating with the account management team to gather relevant information
Pursuing parallel projects aligned with your skills and interests whenever feasible

Skills, qualifications and interests you need to succeed in this role:
Proficiency in the French and Portuguese language (C1 level)
English and Spanish on a B1/B2 level
Customer Service experience is preferred
Competency in using computers
Effective phone contact handling abilities and active listening skills
Customer-focused mindset with the capability to adjust and respond to various personalities
Good analytical skills

Your Benefits:
A full-time job, 39 hours a week from Monday to Friday
A permanent contract
Salary: 22.000€ a year
32 days of vacation + Catalan public holidays
Hybrid work model ( 3 days in the office + 2 days from home)
A modern office located in the Poblenou area of Barcelona

Your Future Company:
Our client (your future employer) built a unique platform that enables drivers to find, reserve, and pay for parking spots online or via an app. Partnering with public and private parking facilities, it offers convenient and affordable parking options. With with already 2000 car parks, located in 275 cities. And they are looking for you to join their team and to handle one of the most important aspects of any company - their customers & partners.

Required language: French