Service Manager - Elements

Carotte Staff is currently recruiting Service Managers on behalf of Epicenter for their latest venture, brand new Elements, in the MOOD district in Stockholm.

About Elements

Elements is a new and dynamic hub for businesses in the heart of Stockholm, a collaboration between AMF and founders of Epicenter. Opening in March, Elements aims to provide a modern and sustainable office environment, placing innovation and collaboration at the forefront of its mission. It is not just a physical space but an inclusive community fostering positive social change. The vision is to break silos by promoting close cooperation among various disciplines and industries, thereby accelerating progress in critical areas such as digitization and sustainable social development. This collaborative ethos extends to businesses, entrepreneurs, and other stakeholders who share a commitment to making a difference in addressing contemporary challenges.

Members and guests have exclusive access to flexible workspaces, meeting rooms, event spaces, gyms, and restaurants.

Moreover, the building itself, is undergoing a transformation with a focus on sustainability, with a reduced climate footprint in both the construction phase and future management. This commitment aligns with high ambitions for environmental responsibility, ensuring that the interior of the building will serve as a modern workplace for many generations to come. Elements Stockholm is poised to be a professional environment, bridging the gap between businesses, industry experts, and entrepreneurs while actively contributing to a more sustainable and connected future.

The role of a Service Manager

As a Service Manager at Elements, you will have a key role in delivering outstanding service and creating magical moments for members and guests, as well as spreading the vision and mission of Elements and Epicenter. The Service desk provides services for the entire office building and is the heart of the community at Elements. Your main responsibility will be to ensure the smooth operation of both the service and range of services to facilitate great workdays.

Along with your team you will work closely to provide that extra magic for members and guests. By interacting with members and ensuring that their wishes and needs are provided for, no matter how big or small the request, you make sure their stay is always a positive one. A warm and heartful welcome is always to be expected.

As a Service Manager your day will be diverse and fulfilling. Every day will look different, but some of your main tasks will include:

- Ensuring a world-class service desk and concierge service for both members and guests, for the entire property on behalf of AMF Fastigheter.

- Support members with any issues that may arise during their stay and develop strong relationships with them.

- Handle daily operational tasks and maintain regular contact with vendors and partners.

- Assisting with conference services, events, and technical inquiries.

- Conduct tours of the premises to potential customers and introducing new members.

- Actively participate in the planning and execution of various events and activities organized at Elements.

- Fluent in swedish and/or english

About you
Being the best Service Manager you can be, means loving people and building strong relationships with members, guests, partners, vendors, and colleagues. You see a problem as an opportunity to make a difference, and no challenge is too difficult to handle. You strive to make each day special, and you know it all begins with a big smile and a warm welcome.

Having worked in the service industry is a must, but whether that is in a restaurant, a hotel, or a reception desk we would love to meet you.

To fit into the Elements culture, you need to be humble, driven, open-minded, and have a positive attitude with that little extra sparkle. Having an interest in digitalization, sustainability and how people can come together to make change is a must for being a part of the innovative environment of Elements.

Does this sound like you? Welcome to apply for the position as Service Manager at Elements!

Start date: February or as agreed upon.

The work is primarily scheduled on weekdays during office hours.

About us
Carotte Staff is the recruiting and staffing company within Carotte Group. We assists
our clients with everything from key roles and other full-time positions, to short part-time assignments. We tailor the assignments according to our clients' wishes and are motivated by understanding each client's specific needs. Carotte Staff specializes in roles within the service- and hospitality industry.

Other information
In this process, Elements is collaborating with Carotte Staff. Any questions will be handled directly by the consultant manager Linda Österberg, at [email protected]. We process our applications continuously and recommend that you submit your application as soon as possible.

Keywords: Service Manager, reception, Epicenter, Elements, Carotte