IT Service desk specialist for Clear Channel

About Clear Channel

Clear Channel Europe, a leader in the advertising world, boasts an impressive portfolio across 13 markets.

Our mission is to revolutionize the media landscape, focusing on data-driven innovations and robust infrastructure. Technology is at the heart of our operations, emphasizing transparency, accountability, and value.

Learn more about us at http://www.clearchannel.se (http://www.clearchannel.se/)In your role as a Senior Service Desk specialist, you will play a crucial part in delivering exceptional technical support to our end-users. This includes actively managing end-user assistance requests, addressing service incidents within established SLAs, and handling vendor interactions. You will also be responsible for effective delegation of tickets, ensuring a streamlined resolution process.

Your collaboration with end-users will extend to troubleshooting technical issues, optimizing system performance, and safeguarding the security and reliability of Clear Channel Sweden's internal technology infrastructure.

This role will include infrequent travel to the London HQ, alongside ad hoc travel to local Swedish offices.

Key Responsibilities

- Provide first-line, Second line, and end to end technical support to end-users, addressing hardware and software issues promptly.

- Focus on understanding issues from an End User perspective, tailoring support to their needs where required.

- Mentor Junior members of the team, you will be the first point of contact for the Swedish team and the face of the Technology department in Sweden.

- Respond to service requests and inquiries.

- Document and track support issues, maintaining accurate records of all interactions.

- Collaborate with internal teams and external vendors to troubleshoot and resolve complex technical problems.

- Install, configure, and maintain software and hardware components.

- Conduct user training sessions to enhance overall technology literacy within the organization.

- Participate in Knowledgebase and ITSM Tool additions and improvements.

- Actively work to improve your technical knowledge and those of others through knowledge sharing and training cross borders.

- End to End Incident and Problem Management.

- Stay informed about the latest technology trends and advancements relevant to our industry.

- Take ownership and lead local Tech Projects and initiatives.

- Carry out Ad Hoc role related tasks, within your job remit as prescribed by your line manager.

Who We Think You Are

- We believe you enjoy a dynamic work environment where individual responsibility is combined with collaboration, both within and outside the team.

- You have excellent troubleshooting and Root cause Analysis skills, and experience with desktop operating systems, including Windows 10 and 11, MAC OS and Linux.

- Experience with the Microsoft 365 platform email, teams, SharePoint, Intune etc

- You have a relevant university degree and/or have at least 5 years of experience in a similar role.

- You exhibit empathy, humility, and consistently deliver a best-in-class service.

- You demonstrate a problem-solving mindset.

- The ability to lead by example and lead workflows locally - a “Go - Getter”

- You have strong communication skills.

- You are fluent in both spoken and written Swedish and English.

Working with Us

We are an inclusive workplace that embraces diverse backgrounds and perspectives. Here at Clear Channel, you'll experience not only attractive benefits but also ample development opportunities, surrounded by a team of enthusiastic colleagues. Our office on Birger Jarlsgatan in Stockholm, with the beautiful Humlegården nearby and charming lunch spots just steps away, creates an inviting work environment. As an international organization, we dedicate ourselves to the continuous growth and development of our employees. We want you to Bring You and Shape Us!

Apply now! 

In this recruitment process, we collaborate with ANTS and we are reviewing applications continuously, so apply today. If you have any questions, feel free to contact Linnéa at [email protected]. We look forward to meeting you!