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Our job in the Service Integration team is to make sure all services performs according to our business needs and step in and take action when they don’t. By having control of the cohesive overview, operational/tactical awareness and control of our support processes we are able to help Product Teams and H&M as a whole with providing our customers a good online experience.
Daily tasks:
Change approval
Incident backlog review
Product team / Vendor coordination
Required skills
ITIL certification
Substantial experience of providing a service with ITIL principles
Handle difficult situations, in uncertain circumstances
Strong interpersonal, collaborative and communication skills
Backgrund in Retail / e-commerce
Preferred skills for the role:
5+ years experience of working with ITIL principles
Direct experience managing critical business service in a large, retail / enterprise-grade organization
Direct experience managing and responding to Major incidents, Problems
Required cloud certification: AZ-900