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Are you fluent in speaking and writing in French and English? Are you interested in a position within IT Support and want to work for an international IT company? Then we might have the position for you!
Information om uppdraget:
For our client, an international IT company, we are now looking for a French and English-speaking Technical Services Engineer with great communicational skills who is going to have a focus on customer experience and to handle technical support for the Southern European region.
As a Technical Services Engineer, you will be providing advanced technical support to both end users as well as Partners in both French and English. The support function will be conducted via telephone, web portals and chat systems. This means that besides having a technical foundation, you need to be very service minded.
As a member of the team you will be part of a young, dynamic and multicultural environment. You would be working with highly developed technology and a high value brand. Together with your coworkers, you will be considered a key asset in moving the company towards the goal of being number one in their industry and giving the customers the best service.
The position is a direct recruitment, which means that StudentConsulting are responsible for the recruitment process, but you will be hired directly by our client. It is a full-time position, Monday – Friday with regular working hours.
Detta söker vi:
To become a potential candidate for the position, you fulfil the requirements below:
- Fluent in French and English, both oral and in writing.
- An IT education/courses and experience within customer support
- A good technical foundation to stand on, including Network and Microsoft Windows OS
- Some experience in technical troubleshooting
- Outgoing and thrives to give excellent support through phone, e-mail and other case handling systems.
- Excellent communicating skills
- Service minded and a problem solver with a lot of energy.
- Structured and able to prioritize and organize the work effectively.
Even though it is beneficial having a technical education our client highlights the importance of a personality that fits into the team; someone who is self-sufficient yet understands the significance of good cooperation with coworkers as well as customers. You are furthermore required to have a Swedish Working Permit (not compulsory for EU citizens) and a residence in the Skåne region.
As our client aims to employ their new co-worker as soon as possible, we are looking forward to receiving your application. If you have any questions concerning the recruitment process please contact the recruiter responsible.
Key-words: Technical support, first-line, 1st-line, helpdesk, IT-support.
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